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Maintenance Battalion References Review of "Customizers" Offering Limited Production and Hand Crafted Items for Sale

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Old 08-19-2008, 05:58 PM   #1
pzrwest
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Red Planet Toys

Has anyone dealt with Red Planet Toys? I have ordered some items from Red Planet Toys but won't order from them again. I have pre-paid for the order then get the message that it takes 14 to 21 days for him to ship out the items. I ordered the items on Aug 1st and still no message that they have been shipped. Has anyone else had long order filling times with this company???
PS if this is the wrong section Mods Please Move To The Correct Section
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Old 08-19-2008, 06:12 PM   #2
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I've ordered from them numerous times unfortunately though they ARE slow... However I always got what I ordered, eventually...

I usually only go there when I can't find what I need anywhere else... I keep resending "status" e-mail messages until they respond as they are slow in that aspect as well...

I do think you'll get what you ordered it just might take time... If you're concerned, open a "Pay-Pal" dispute, that usually gets things moving or in the worst case, covers you at least some...
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Old 08-19-2008, 07:06 PM   #3
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i've ordered from Eric a number of times...
I was, originally, caught unaware by his shipping method as well...but, after reading the shipping info on his site, I realized that I had not taken that into account...I have been spoiled by other Etailers who ship immediately...
HOWEVER...relizing this...I've got to say that I have ALWAYS recieved everything I've ordered...I've never had a problem...Eric has also been my 'go-to' guy for items that had been 'sold-out' elsewhere for a long period of time...
Deal with confidence...just don't expect the same type of next day shipping that you may get with others...
I'll definately buy from him again...
He DOES respond to queries about shipping...I wouldn't start getting concerned until the alloted time has come and gone...
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Old 08-19-2008, 07:16 PM   #4
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have also never problems with eric -ok not the fastest ,but all ok !
never paid to much for shipping to austria and all refund if some is not available
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Old 08-19-2008, 09:53 PM   #5
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I have ordered from Eric on a few occasions because he had some items no one else had. They shipping time was very slow but he always communicated with me.

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Old 08-19-2008, 10:20 PM   #6
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I've ordered from him a couple of times, and the service was pretty fast. Must've been items he had in stock...
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Old 08-19-2008, 10:27 PM   #7
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Eric is a ONE man operation and he resides here in New York City......i've ordered from him in the past and cosidering we're in the same city it HAS taken longer that i wished BUT.....i think he is always "catching-up" But trust me YOU'LL get your stuff..
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Old 08-19-2008, 10:38 PM   #8
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I have ordered from Eric about 10 times and as evrybody mentioned longer than other etailers but items have always arrived. If he did not have something he refunded also. If you want something quick don't go with RPT otherwise no worries.
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Old 08-19-2008, 10:45 PM   #9
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another thing
if you want loose gear fast go with ;;
1-war-toys.com (by far the fastest ship here in the USA)
2-monkeydepot
3-thebattlerhino
4-redplanettoys (he does have rare long out of stock gear every so often though + fantastic custom headsculpts)
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Old 08-19-2008, 10:55 PM   #10
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In the past, I have ordered quite a few items from Eric, at reasonable prices. I was always amazed at receiving my order in a day or two, A DAY OR TWO.... Terrific shipping service, I lived in NYC and knew he was also there so I figured we were close, and that was the reason.

I guess his shipping has changed.... I guess you take the good with the bad.

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Old 08-19-2008, 11:15 PM   #11
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good guy, sincere, never any problems or delays here.
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Old 08-19-2008, 11:36 PM   #12
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Ok I will give it a few more days ... if nothing on the shipping status will enter a dispute
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Old 08-20-2008, 12:05 AM   #13
CharlesBronson
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Hey pzr, just call him.

He's a bit slow on the shipping. I called him once and got everything settled. He's a great guy to deal with.
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Old 08-20-2008, 01:18 AM   #14
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I have already e-mailed him and got the same reply back 14-21 buisness days before they will be shipped. Maybe I should have read the fine print about the shipping delays will know better the next time if there is a next time
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Old 08-20-2008, 01:37 AM   #15
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LOL...you'll get your stuff...
Don't get your lederhosen in a wad!
He's a good guy!
Bruce
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Old 08-20-2008, 02:20 AM   #16
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The turn arounds were faster when Eric had a store front. Since closing that brick and mortar store, he is not the fastest now. I started to have orders where items were no longer available, but always received a refund for those items and he had pretty prompt email replies. The oder always made it to the door.

While I may not order as much from him as I used to, it's not because I don't trust him, I just prefer faster service and have other retailers that can deliver that.
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Old 08-20-2008, 04:46 AM   #17
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I have ordered from him extensively myself. A little slow, but never had a problem outside of the delay. Which I knew about before hand. He is a one man show, with a 1/1 job and family too, and does this on the side iirc.

I think the issue has been covered enough to get the point across.
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Old 08-20-2008, 06:54 AM   #18
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Quote:
Originally Posted by prvtnoclass";p=&quot View Post
The oder always made it to the door.
David, I didn't realize you ordered your DML Scwimmwagen from Red Planet
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Old 08-21-2008, 03:25 AM   #19
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I just ordered a Herman Weber Head last Saturday and got it today. 3 days. Can't beat that.
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Old 08-22-2008, 01:37 AM   #20
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I ordered some heads August the 4th and payed via paypal. I haven't heard anything since the first e-mail confirming my order and I'm ok with that. As the others have said He's a one man op and a busy guy. I didn't order expecting the fast turn around I get from Monkey Depot or good stuff to go. In fact I've since made another order with Monkey depot which I fully expect to receive before I get the heads from Red Planet. That's just one of those things you get used to in this hobby. There is no instant gratification.

Tim
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Old 08-22-2008, 02:11 AM   #21
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Quote:
Originally Posted by Sixth Vanguard";p=&quot View Post
Quote:
Originally Posted by prvtnoclass";p=&quot View Post
The oder always made it to the door.
David, I didn't realize you ordered your DML Scwimmwagen from Red Planet
Oooppps! What a difference an "R" makes!
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Old 08-22-2008, 03:23 PM   #22
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Only Positive Experiences with RPT

I've ordered items from RPT too many times to count and never had an unreasonable delay even once. Eric runs a first class operation so I'm quite confident you'll receive your items soon.
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Old 08-30-2008, 06:38 PM   #23
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I placed an order in late July for some items from RPT; it arrived today. I was in no hurry to get them. I waited about four weeks before emailing for a status update. Eric got back to me within a day explaining the delay and apologizing. He had to make some substitutions and deletions from my order due to low stock, but those were just extras so. I've ordered from him before and will do so again. Even though I have to pay sales tax being in the same state, he always has great prices that make up for that. I'm a happy customer...
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Old 09-10-2008, 04:44 AM   #24
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Well my order from Red Planet arrived today and as everyone said the items were excellent. He did make a substitution with the jackboots but the ones he sent are great boots can't complain about them. The frog was missing on the bayonet a small thing, other than the very long wait I'm pleased with the items. He did refund my shipping charges and I will give him credit for that. It wasn't required I believe in paying for what I get but he still refunded it dispite my telling him it wasn't necessary
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Old 09-11-2008, 08:06 PM   #25
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I've ordered from Eric and he is a good guy to deal with. I haven't really noticed if he was any slower. Naturally I would like to get my stuff the next day but I remind myself these are toys, not heart medicine. I give RPT a two thumbs up.
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Old 12-17-2008, 09:00 PM   #26
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Just a follow up, as it is only fair to post positive experiences as well... Ordered from Red Planet on the 15th of December, recieved an email from the USPS today with the shipping and tracking confirmation of my order. 2 day turn around not bad! Eric is a solid guy, and he is willing to work with his customers. I have talked with and contacted him on many occasions in the past and he has always been a straight shooter.

I have had orders take some time in the past, but I have always recieved an email telling me that the order may take some time to ship. He is an honest guy and you WILL get what you ordered.
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Old 12-18-2008, 01:21 AM   #27
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I never said he wasn't honest and the items I ordered were great just it was so slow. If time doesn't bother you then he has nice items at a good price and shipping is very reasonable as well
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Old 12-19-2008, 03:48 AM   #28
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I think the topic has been pretty well covered. Moving to the more appropriate section.
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